Send the information that you collected to Support by using Enhanced Customer Data Repository (ECuRep).Press Alt+ SysRq (PrintScreen) and then press B.If you are using PuTTY and followed the configuration steps listed above, you can find the information already saved in the C:\putty.log file. Copy the information from steps 1 - 3 into a text file.This will output a list of current tasks and their related information. Press Alt+ SysRq (PrintScreen) and then press T.This will output the current memory information. Press Alt+ SysRq (PrintScreen) and then press M.For example, TeraTerm uses "sendbreak" in the menu. Note: The initial key combination might differ depending on the software that you are using to connect to the sensor. This will output the registers and current flags. Press Alt+ SysRq (PrintScreen) and then press P.Proceed with this section once the hung system behavior reoccurs.
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Note that if the sensor is rebooted, you will need to follow the steps that are listed above again to reestablish the serial console connection. Leave the system in this state, with the computer connected and PuTTY (or similar software) running with an active connection to the sensor. Log in to the appliance with the root user account.Use similar settings if using different software. Use the following settings if using PuTTY. A commonly used option for this is PuTTY, which is a free Telnet/SSH client. On the computer, open software that allows serial port access.Connect the provided serial console cable to the console port on the GX sensor and to the serial port on a computer.While the system is running normally, prepare a serial console trace logging session. Use the following instructions to obtain further information from a system that is experiencing reoccurring "system hang" issues.